So this post was meant just for my readers and for me to link to, but it was viewed a lot.
Including for hours on Monday by at least one person at one of Amazon’s offices.
👀
In case they come back *waves* I just want to say, you are simply doing your job and not making a lot of these decisions, so I hope I’m sufficiently polite with you. If you enjoyed browsing my site, please consider buying my books!
Now, genuinely I am not somehow who enjoys stirring up distrust and while I have had plenty of criticisms of boneheaded choices being made by folks at Amazon, the truth is that I don’t want to have to leave another distribution partner in terms of eBooks. I also prefer the quality of KDP’s paperback and hardcovers (even if their warehouse workers are incapable of packaging them properly so I need to get replacements or refunds with almost every order) and I’m grateful for that option for selling books, or else the Waverly hardcovers wouldn’t exist.
So credit where credit is due: I did receive a response today about my last email.
Most of it is rewording information I already know or ignoring some questions entirely, but we’ll get to that. Here is the important thing:

I made that a screenshot direct from my email, but it says: “First, I want to clarify that creating a Recap does not result in any generative AI training with the book’s content.”
That statement is per Erick Heizer, Executive Customer Relations, Kindle Direct Publishing
If that’s what you’ve been wondering for over a month now, you have an answer!
…Recaps were launched early April, I’ve been asking since April 23rd when some other folks had been talking about it for a few days, and it’s taken this long to get this simple statement. I admit I am not exactly filled with confidence however! I appreciate this gentlemen’s definitive statement.
Another question I had was about side-loaded books bought elsewhere and whether they would eventually be scanned and summarized. To that question: “I don’t have information about future plans.”
That is fair! It’s likely only the higher-ups making decisions know.
So first I should show the email I actually sent on Friday when another Executive Customer Relations rep contacted me.
Here are my main questions no one has been able to answer:
- Are scanned Kindle books “forgotten” after being scanned by the generative AI program recapping them or are they made part of the system? As just about everyone with a book on Kindle has already had their work stolen by Meta, OpenAI, DeepSeek, etc without permission or compensation, understandably this is a major concern for most authors.
- Why was there no Terms of Service update made at KDP clarifying how authors’ works are used? Is scanning their books with generative AI considered part of usage for marketing?
- Will the “Recaps” feature ever apply to books bought elsewhere but side-loaded to Kindle devices by users? (Meaning will side-loaded books be scanned and summarized as well?)
- What is the environmental impact of this usage of generative AI to create Recaps?
Additional questions:
- What is being done to prevent readers from returning ebooks if they read the Recap after purchase and decide they don’t want to read the book based on it? Readers buying series books and immediately returning them after reading only to buy, read, and return the next is already an issue for many authors; the Recaps system seems ripe for abuse.
- Will Recaps share a system with the customer-facing AI chatbot Rufus, e.g. could a reader ask Rufus about a book’s ending and have it spoiled before purchase? At this point Rufus seems to be focused on summarizing customer questions and book information, but if there’s no ToS update for KDP authors about how their books are used and in what context, it seems like something well within the realm of possibility.
- On Amazon’s “Help” pages, it’s admitted there could be errors generated in Recaps–has there been any consideration as to how this will affect series sales for authors? Given we’re not offered the opportunity to review and correct recaps, we’re reliant entirely on this generative AI’s capabilities and for readers to notify us of any errors that might have impacted their reading experience.
I admit I’m surprised that this program was announced six weeks ago but no one had any answers prepared for writers using KDP. Even those using distributors like Draft2Digital to sell on Amazon found D2D hadn’t been given any clarification either. D2D, in fact, recommended to inquiring authors that they pull their books from Kindle distribution entirely given there was so much confusion over rights issues and what KDP was doing with the books in question, which is not a good look for such an important and valued distribution partner like Amazon.
Given that this program is presently limited to US audiences, English-language books, and only bestsellers (although I’m unclear what qualifies something as a “bestseller”), it seems like an excellent opportunity for Amazon to get ahead of more problems and issue clear usage terms for those using KDP.
✔️ So first one: check! Answered!
❌ Second one, why there was no ToS update–not answered. (I am assuming he doesn’t know, which is fair–I’ll allow it.)
✔️ Third–answered! (Not right now and he doesn’t know the future plan.)
❌ Fourth–not answered. Again, fair, that’s a different department, but I still want to know.
Hitting my next batch:
✔️ Fifth–they monitor for abuse of returns and take action. I mean…do they, though? Plenty of authors would argue about that, but okay.
❌ Sixth with that chatbot–not answered. He probably doesn’t know because it isn’t currently a feature. Personally, I expect it to be eventually, much like scanning side-loaded books.
…Seven, and I’m going to quote the answer here: “I also wanted to address your concern that authors wouldn’t be able to review and correct recaps. We are using Amazon moderators in addition to technology to ensure the accuracy of Recaps; however, any author who notices an error in a Recap for one of their books can notify customer support and we will quickly review that Recap.”
This stuff I knew, the info is out there–I’ve been looking.
Except it doesn’t really answer my question, does it?
Without a way to view Recaps from our KDP dashboard, this means we’re reliant to either a) wait for a reader to notify us about errors or b) buy our own books on Kindle (if in the US) and review them that way.
So to, uh, “recap” here: KDP admits Recaps could be inaccurate, authors have no way to review them unless they’re American and they *buy their own books* and view them in the Kindle app.

I truly don’t find this nefarious! But I do find it sloppy.
Recaps are for readers, I get that. This is why we can’t opt out–it’s to provide a consistent experience for Kindle users.
But you don’t have books to sell without authors and publishers. And poisoning an already rocky relationship with your Kindle partners by completely disregarding their consent and not having basic consideration for what they might ask is a very bad look.
I have asked the following regarding Recaps, errors, and moderators:
This information was found previously in the research I’ve done, yes, but the problem remains that authors will have to rely on readers to tell them if there’s an error or buy their own books on Kindle to check the recaps. Requiring authors to buy their own books to merely review recaps for errors is a deeply questionable business practice, but if there is no place within our existing dashboards to review them, they are forced to do so or potentially suffer consequences that can impact their sales.
As well, who are these moderators? Are moderators reading entire books to double check summaries are accurate or are they merely scanning for typos? What assurances are there that the moderators will know if a story error has been generated in a recap?
I have also repeated, again, the environmental impact of Recaps should be made known and whether or not this will be incorporated with the Rufus chatbot, allowing readers to ask for a book’s summary and ending before making a purchase.
I acknowledge this fellow likely doesn’t have answers to a lot of this.
I’m asking stuff that multiple departments are involved in. Stuff that decisions haven’t been made about yet.
But this is why I said the rollout is sloppy: before launching a major new feature like this, someone should have been asking these questions and prepared to address them.
No one did. So, alas, I must continue to be annoying.
I hope KDP Customer Service Reps are well-compensated for having to deal with me–someone ought to be.
If you enjoy me wasting my actual work hours doing this as end-of-the-month expenses barrel down on me, please consider buying me a ko-fi and/or buy my books!