Nook/B&N Announcement

I am at present removing from sale my eBooks at Nook.

Last year I began the very slow process of migrating titles over to sell direction (instead of through a third-party site). I dislike third-party distributors taking a cut when I am capable of uploading directly myself–I don’t like my eggs in one basket–and while Apple remains inaccessible (I’d have to get a GST number, which makes no sense when I don’t make enough money to need one), Nook seemed a viable option. I had just half a dozen titles there and I sell very few through Nook anyway, but I gave it some time. A payment was supposed to be issued last July. It never came. I inquired. I never got a response. In preparing my taxes, I went through my files again and remembered I was never paid, so I followed up again.

After a lengthy wait, they responded to tell me to re-fill in my bank info. I did. (Note that I’m paid by EFT by literally everyone, including American companies, all the time.) Still no payment. I asked again. They said they would look into it.

Another month passed. I asked again. Days later I was told it was being sent to their accounting department to look at.

That was March 31. Again, I have been asking since July. Book sales keep trickling in and no one has tried paying me for anyone–nor do they seem remotely interested in figuring out why.

I see no reason to continue doing business with them, and that includes through third-party sellers.

For all the shit Amazon gets, they have ALWAYS paid me. They have ALWAYS been swift to respond if I had a payment inquiry. And Kobo ALWAYS pays me–they switched to a new system recently, my payment was ten days late, and I not only got a reply within an hour of inquiring, I got an additional one from the KWL director at 8pm in the evening to personally apologize and reassure me it was reissued.

That is the level of service I expect when it comes to dealing with money. I don’t know or care what the problem is with Nook but I’m well past my patience.

If you previously bought books there, you will retain access to your library.

If you preordered the fourth Waverly Jones book (there were only two of you), you will likely get a notice of cancellation. I am sorry but I can’t offer books for sale through a company that may not pay me.

eBooks remain for sale everywhere else (Kobo, Apple, Payhip, Amazon, etc). Payhip bought books provide epub files you can side-load to any ereader or app.

If I get a response that gives me any kind of faith and reassurance that this won’t happen again, along with a prompt payment, I’ll consider re-listing a couple of books to test it out. But for now: nothing of mine will be available on Nook, although the reader inconvenience pains me.